TJ Sport Returns and Exchanges Policy
Eligibility for Returns:
- Items must be unused, undamaged, and in original packaging.
- Non-sale item or gift card. All Sale Items are FINAL SALE. This includes our Semi-Annual Sale. Gift Cards cannot be returned, refunded, exchanged, or redeemed for cash.
- Initiated within 30 days of the purchase date. After this period, returns may not be accepted except for product defects covered under warranty.
- Proof of purchase, such as a receipt or order number, is required for all returns.
- Please note that we cannot accept returns of items purchased from third-party retailers (golf shops, specialty e-commerce stores, or specialty retail stores).
- To initiate a return, a valid receipt or order number is required. Without this documentation, we regret that we cannot process your request.
- All returns must be sent back within a week of receiving the return label.
- All apparel purchased at events organized by TJ Sport are considered final sale. We are unable to accept returns or exchanges for these items.
Refund Abuse Policy:
- TJ Sport reserves the right to refuse returns or impose restocking fees if items show signs of use, damage, or alteration from their original condition.
- *Excessive or habitual returns may result in suspension or restriction of return privileges, account closure, or refusal of future purchases or returns.
*Excessive returns are defined as when 80% or more of the customer's order history consists of returns.
Return Process:
- If your item meets the return requirements, you can initiate the return process by logging into your account here (fastest option) or by contacting our customer support team at customercare@tjsportusa.com to obtain a return label. Please note that our customer care team is unavailable on the weekends and will respond within 24 hours during the week.
- Once your return request is approved, you will receive a return label via email.
- All returns must be sent back within a week of receiving the return label.
- Pack the item securely to prevent damage during transit.
- Once we receive and inspect your return, if approved, refunds will be processed to the original payment method right away.
- Refunds may take additional time to appear on your account, depending on your financial institution.
Exchange Process:
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Initiate the return process for the original item by following the steps and requirements above for our Return Process.